No matter what happens, Suite Experience Group has you covered - your suite will be protected by our 100% Guarantee.
Dan and Shay Covid-19 / Coronavirus Updates
Dan and Shay made the decision last June to postpone their Arena Tour to 2021 in light of the COVID-19 pandemic. Suite Experience Group is constantly monitoring updates from the duo and will make you aware of any new changes to the proposed tour dates beginning in August of 2021.
The SEG 100% Guarantee
- We guarantee you will receive your suite tickets in time for your event. In the extremely rare case that you do not, we will offer you an alternative option if available or we will refund you at least 100% of your total purchase price.
- If the event is canceled or if fans are no longer permitted, you may choose to receive a full refund or a credit towards a future SEG purchase.
- If the event date changes, you will receive the suite you purchased for the new date.
- Some listings are further protected by a Flexible Refund Policy which allows you to receive a full refund for any reason as long as you contact us at least 21 days prior to the event date.