No matter what happens, Suite Experience Group has you covered - your suite will be protected by our 100% Guarantee.
Health & Safety Protocols
Due to COVID-19, additional health and safety protocols may be required to enter your venue. Please refer to your venue's website for the current COVID requirements.
The SEG 100% Guarantee
- We guarantee you will receive your suite tickets in time for your event. In the extremely rare case that you do not, we will offer you an alternative option if available or we will refund you at least 100% of your total purchase price.
- If the event is canceled or if fans are no longer permitted, you may choose to receive a full refund or a credit towards a future SEG purchase.
- If the event date changes, you will receive the suite you purchased for the new date.
- Some listings are further protected by a Flexible Refund Policy which allows you to receive a full refund for any reason as long as you contact us at least 21 days prior to the event date.