Careers

Working at Suite Experience Group

Company Overview

Suite Experience Group is the leading marketplace to buy and sell luxury suites to sporting events and concerts. Every day at SEG we are working hard to make it easier to rent a suite and further our vision of an efficient, transparent, fair, and safe luxury suite marketplace. Just like Airbnb has made it easier for guests to rent a homeowner’s house for a night, we have made it easier for clients to rent a luxury suite for a sporting event or concert. A key differentiator of our business is our ability to provide white-glove customer service to our clients throughout the suite reservation process.

Company Culture

We are a small, dynamic, close-knit team with offices in Silicon Valley and New York City. We set ambitious goals and then work together as a team to achieve them. We believe that hard work and having fun go together.

Outside Sales Director

The Role

Suite Experience Group is looking to hire our first Outside Sales Director (“HUNTER”) dedicated to prospecting new business. The role will report directly to our President and become a core member of our small but mighty team. In this role you will be responsible for developing new sales opportunities through a combination of prospecting new clients, leveraging existing relationships, and general networking. We are looking for a self-starter with a HUNTER mentality; someone who brings creativity and innovation to identifying and penetrating new lead sources.

All SEG team members wear many different hats – as such, we are looking for a candidate that is highly achievement-oriented and adaptable, with a capacity to understand the SEG vision and adjust responsibilities accordingly.

Compensation

This role will have a performance-based compensation structure that is highly commission-based with uncapped upside. Based on the market traction SEG has already established, it is anticipated that the candidate who fills this role will be well-compensated from Year 1.

Responsibilities

Conduct market research to determine best prospects to convert into clients
Plan and execute lead generation strategies
Establish relationships with key decision makers in various organizations to understand and deliver on their corporate entertainment objectives
Expand sales in existing accounts
Respond to existing customer needs via phone and email
Uphold excellent service standards and maintain high customer satisfaction
Assist with improving marketing/business develop campaigns and lead value
Ultimately, you will be responsible for driving new sales!

There is no such thing as a routine day at Suite Experience Group and you will have a big say in the projects that you work on.

Skills & Prior Experience

Genuine passion for selling
Scrappiness and determination
Experience in one or more of the following areas: outbound sales, business development, lead generation, growth marketing
Excellent communication skills, both written and oral
Proven commitment to hard work throughout your life and career
Bachelor's Degree or equivalent education

Bonus Points

Interest in growing businesses and making money
Experience in the sports industry
Experience in corporate hospitality

We expect candidates for this role to have a demonstrated history of excelling at whatever you put your mind to. Past sales and lead generation experience (and success) are a must. Strong organizational skills should be matched with an ability to quickly change-direction based on the needs of the business.

Passion for office golf, darts, or cornhole is not required but may be the deciding factor if two candidates are otherwise equal.

Working Hours and Location

This role is for our Silicon Valley office in San Mateo, CA just 20 miles south of San Francisco. We are not a typical 9 to 5 culture… we work hard and play hard. The number of physical hours in the office are less important than getting things done efficiently and having a strong work ethic and desire to perform, including working nights and weekends when needed.

How to Apply

Send an email to [email protected], tell us why this job appeals to you and why you would be a great fit. Please also attach your resume. Feel free to mention or link to anything else you are proud to have been a part of that might be relevant to this role.

Client Services and Operations Associate

The Role

Our business is growing rapidly, and our customer service and operational needs have grown accordingly. We are looking to hire our first Client Services and Operations Associate dedicated to supporting clients and assisting with post sale suite logistics. This will be a dynamic role with wide-ranging duties. The role will report directly to our VP of Sales and become a core member of our small but mighty team. Excellent customer service is critical to our success and you will lead our post-sale communication with clients to assist them in coordinating ticket delivery, catering orders, and other key requests. All SEG team members wear many different hats – as such, we are looking for a candidate that is highly achievement-oriented and adaptable, with a capacity to understand the SEG vision and adjust responsibilities accordingly.

Suite Experience Group values a performance-based compensation structure. In a nascent industry with high growth potential, this role offers an opportunity to participate in significant revenue upside.

Responsibilities

Design and implement more efficient methods and processes for handling all post-sale activities, particularly ticket shipment processes and catering orders
Manage all ticketing logistics (sourcing, packaging, and distributing tickets and related material to clients)
Assist with the placement of catering orders
Make sales – everyone at SEG is a salesperson in some capacity, and as you build relationships with clients, we will ask you to assist with sales
Respond to customer needs via phone and email
Uphold excellent service standards and maintain high customer satisfaction
Nurture relationships with new and current vendors, service providers, and stakeholders
Assist in managing website content

There is no such thing as a routine day at Suite Experience Group and you will have a big say in the projects that you work on.

Skills & Prior Experience

Experience in one or more of the following areas: hospitality, customer service or sales support
Exceptional attention to detail
Ability to multi-task and prioritize and spend your time wisely
Excellent communication skills, both written and verbal
Ability to resolve problems quickly and effectively with sometimes demanding clients
Proven commitment to hard work throughout your life and career
Willingness to work, as needed, on weekends or off-business hours
Bachelor’s Degree or equivalent education

Bonus Points

Interest in entrepreneurship
Customer service experience in a luxury industry or service industry
Interest in improving/developing operational procedures

We expect candidates for this role to have a demonstrated history of excelling at whatever you put your mind to. Past marketing, social media, and operations experience is a plus. Strong organizational skills should be matched with an ability to quickly change-direction based on the needs of the business.

A passion for office golf and cornhole is not required but may be the deciding factor if two candidates are otherwise equal.

Working Hours and Location

This role is for our Silicon Valley office in San Mateo. We are not a typical 9 to 5 culture… we work hard and play hard. The number of physical hours in the office are less important than getting things done efficiently, and having a strong work ethic and desire to perform, including working nights and weekends when needed.

How to Apply

Full Stack Engineer

The Role

Our business is growing rapidly, and our technical needs are growing accordingly. We are looking to hire our first engineer, who will report directly to our CTO and become a core member of our small but mighty team. This position is for our New York office in the Financial District.

Technology is interwoven into everything we do and is one of our key differentiators in a fast-evolving industry. This role will work side by side with our CTO, helping to shape the future of this niche industry and beyond. Your responsibilities will likely vary day-to-day, so it's paramount that you are able to switch gears when needed and prioritize your time and energy.

Compensation

Suite Experience Group utilizes a performance-based compensation structure to keep our employees' interests aligned. In a nascent industry with high growth potential, this role offers an opportunity to make a direct impact on the business and industry while participating in significant revenue upside too.

Responsibilities

Some days you may be building new features, others you may be squashing bugs. Some days you may be improving SQL queries, others you may be building a new UI. You'll need to be flexible and ready to tackle our most pressing technical challenges each day, whatever those challenges may be.

Skills & Prior Experience

Positive, hardworking attitude
High level of intellectual horsepower
Passion for solving problems
Ability to prioritize and spend your time wisely
Collaborative, team player mentality
Thorough understanding of web technology and web development
Proficiency in PHP, HTML, CSS, JavaScript, SQL
We do not require previous experience or knowledge of sports, sports entertainment, hospitality, or ticketing

Bonus Points

Interest in or skill in designing and building user interfaces
Detailed technical experience in improving SEO ranking
Expertise in data modeling or systems architecture

Working Hours and Location

This role is for our New York office in the Financial District. We are not a typical 9 to 5 culture… we work hard and play hard. The number of physical hours in the office are less important than getting things done efficiently, and having a strong work ethic and desire to perform, including working nights and weekends when needed.

How to Apply

Send an email to [email protected] introducing yourself and attach your resume. If applicable, please link to projects you’ve worked on, your GitHub account, or anything else you are proud to have been a part of that might be relevant to this role.